At Escalative, we value your satisfaction. We strive to deliver high-quality digital services and solutions. However, we understand that certain situations may require a refund or cancellation. This policy outlines the terms under which refunds or cancellations are accepted.

Refund Policy

We offer refunds in the following situations:

1. Project Cancellation Before Kick-Off
   • If you cancel your project before any work has started, you are eligible for a 100% refund.
2. Project Cancellation After Work Has Started
   • Partial refund may be issued based on:
   • Scope of work completed
   • Time and resources already invested
   • Any third-party costs already incurred
3. Digital Product or License Refunds
   • Digital products (e.g. scripts, templates, themes) cannot be refunded once downloaded or delivered unless the product is:
   • Defective
   • Not as described
   • Unusable despite support intervention

Cancellation Policy

You may request cancellation by contacting our support team at contact@escalative.com

1. Terms:
   • Cancellations must be submitted in writing.
   • Cancellations do not apply to services already completed.
   • Subscription-based services (e.g. ongoing maintenance) can be canceled anytime before the next billing cycle.
2. Refund Process
   • Approved refunds are processed within 7–10 business days.
   • Refunds will be credited to the original payment method.
3. Contact for Issues
   • If you believe you are eligible for a refund or need to cancel a service:
   • Email us at contact@escalative.com
   • WhatsApp: +91 86963 08009