Refund & Cancellation Policy

1. Satisfaction Commitment

At Escalative, we value client satisfaction and pride ourselves on transparent, high-standard digital execution. We understand that project scopes or business priorities may evolve. This policy defines the terms under which refunds and project cancellations are managed.

2. Project Cancellation Before Kick-Off

If you cancel a scheduled project before any architectural design, research, or development work has commenced, you are eligible for a 100% full refund of your initial deposit.

3. Project Cancellation After Work Has Started

If a project is canceled after work has officially begun, a pro-rated partial refund will be calculated and issued based on:

• The percentage of milestones and deliverables completed and verified.
• Engineering, design, and project management hours already invested.
• Direct third-party costs already incurred on your behalf (e.g., specialized APIs, cloud hosting, commercial plugin licenses).

4. Digital Products & Licenses

Digital assets, templates, proprietary scripts, or design kits cannot be refunded once delivered or downloaded, unless the asset is proven to be defective or unusable despite our technical support team's intervention.

5. Cancellation Process & Submission

Cancellation requests must be submitted in writing via email to escalative@gmail.com. Cancellations do not apply retroactively to milestones already completed and accepted.

For recurring retainer or ongoing maintenance subscriptions, you may cancel anytime prior to the renewal date of the subsequent billing cycle.

6. Refund Processing Timeline

Approved refunds are processed within 7–10 business days and credited back directly to the original payment method or bank account.

7. Contact for Refund Inquiries

If you have questions regarding a refund or cancellation, contact our leadership team:

• Email: escalative@gmail.com
• WhatsApp: +91 86963 08009
• Operating Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST