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Official Documentation

Shipping & Delivery Policy

Shipping and Digital Delivery Policy for Escalative: 100% digital fulfillment, repository transfers, cloud deployments, and standard project milestone timelines.

Last revised: September 2026

1. 100% Digital Delivery Model

Escalative operates as an entirely digital product and engineering agency. All services, custom software, web platforms, mobile applications, graphic collateral, videos, and digital assets are delivered 100% digitally.

No physical shipping is involved. There are no shipping fees, handling charges, printed hard copies, or physical parcels sent.

2. Delivery Channels

All project deliverables are handed over through secure digital channels:

  • Websites & Web Apps: Live cloud deployment to production servers (e.g., Vercel, AWS, Cloudflare) and DNS domain linking.
  • Source Code: Private GitHub/GitLab repository transfer with complete commit history.
  • Mobile Applications: Direct builds to TestFlight, Google Play Console internal tracks, and signed APK/IPA binaries.
  • Video & Media Assets: High-resolution 4K video exports, project timelines, and raw assets via secure Google Drive or Dropbox links.
  • Documentation: Architectural diagrams, API schemas, and handover credentials delivered in encrypted PDF or shared Notion portals.

3. Standard Delivery Timelines

Typical delivery timeframes vary by scope and complexity, discussed and agreed upon during onboarding:

  • Custom Web Applications: 2–6 weeks depending on architectural scope.
  • Mobile Applications (iOS & Android): 3–8 weeks based on feature complexity.
  • Video Editing & Motion Graphics: 2–7 business days per deliverable batch.
  • Digital Assets & Design Tokens: 24–72 hours after milestone kickoff.
  • Enterprise Retainers & Ongoing Maintenance: Continuous delivery governed by agreed SLA.

4. Proof of Delivery & Acceptance

Upon delivery of each milestone or final handover, you will receive an official delivery confirmation containing repository links, staging URLs, access credentials, and tax invoice.

5. Support & Delivery Inquiries

If you experience any delays or require access assistance with your delivery, contact our dispatch desk:

  • Email: escalative@gmail.com
  • WhatsApp: +91 86963 08009
  • Support Availability: Monday to Saturday, 10:00 AM – 7:00 PM IST